RenewalsHub Right-Fit Renewals™
Execute renewals the right way by segment
Right-Fit Renewals™ is the execution discipline of the RenewalsHub system.
It applies a single, intentionally designed renewals model differently based on customer value, complexity, and route-to-market - without fragmenting execution or creating parallel motions.
Execution remains consistent, scalable, and economically aligned across the full renewals portfolio.
Execution discipline means consistent rules, clear ownership, and intentional variation by segment - without sacrificing control.
Right-Fit Renewals™: The Execution System
The core components that translate renewal design into consistent execution at scale.
Why Execution Breaks Without the Right-Fit Approach
As renewal volumes grow, organizations typically face a familiar tension:
High-touch coverage is too expensive to scale
Low-touch motions lack control and predictability
Automation is layered onto fragile processes
Exceptions become the operating model
The result is fragmented execution - where different segments follow different rules, systems, and rhythms.
Right-Fit Renewals™ addresses this by standardizing execution rules, not the motion - allowing execution to vary by segment while preserving structural consistency.
The Right-Fit Renewals Point of View
Effective renewals execution does not mean treating all customers the same.
It means treating them intentionally - using the same underlying model, applied differently based on value and complexity.
Right-Fit Renewals™ enables this by:
Defining clear execution paths by renewal profile
Aligning coverage, automation, and roles to renewal economics
Reducing manual intervention without losing control
Preserving visibility and governance across all motions
This is how renewals scale without losing discipline.
How Right-Fit Renewals™ Works
Right-Fit Renewals™ operates as a segmented execution operating system, not a collection of disconnected motions.
Each renewal is routed and executed based on a common set of execution principles:
Customer value and contract profile
Renewal complexity and risk
Route-to-market and coverage model
Degree of automation vs human engagement
Execution varies by segment - but the rules, data, and governance remain consistent.
Core Elements of Right-Fit Renewals™
Right-Fit Renewals™ is built on a set of interconnected execution elements that translate design into day-to-day operation.
Segmentation logic
A clear, objective segmentation framework that groups renewals based on value, complexity, and risk — not organizational convenience.
Segmentation drives:
Coverage decisions
Automation depth
Execution cadence
Escalation thresholds
Coverage & engagement models
Intentional use of digital, pooled, and human coverage models aligned to renewal economics.
This ensures:
High-value renewals receive appropriate focus
Low-value renewals remain economically viable
Human effort is applied where it matters most
Execution workflows
Standardized renewal workflows adapted by segment — not reinvented per team.
This includes:
Consistent milestones and handoffs
Defined ownership and accountability
Predictable execution rhythms
Automation & digital execution
Automation is applied within the execution model — not around it.
Right-Fit Renewals leverages:
Workflow automation
Digital touch models
Task orchestration
to reduce manual effort while preserving control and visibility.
Exception management
Exceptions are inevitable at scale — but they should not become the norm.
Right-Fit Renewals establishes:
Clear exception criteria
Structured escalation paths
Feedback loops into design and control
This prevents exception handling from undermining the operating model.
How Right-Fit Renewals Fits into the RenewalsHub System
Right-Fit Renewals does not replace strategy or governance.
It operationalizes them.
The Renewals Transformation Framework™ defines the model
Right-Fit Renewals™ executes renewals by segment
Renewals Execution Orchestration keeps execution aligned, visible, and adaptable
Together, they form a unified renewals operating system - without forcing a fixed order of engagement.
When organizations use Right-Fit Renewals™
Organizations engage with Right-Fit Renewals when they need to:
Scale renewals volume without increasing cost-to-serve
Introduce automation without losing control
Align Sales, Customer Success, and Renewals execution
Eliminate fragmentation across segments and regions
Right-Fit Renewals provides a disciplined execution foundation that works across maturity levels and operating contexts.
From Execution Discipline to Sustained Renewals Performance
Right-Fit Renewals transforms execution from disconnected motions into a coherent, governed system.
When execution is intentionally aligned by segment:
Automation accelerates rather than disrupts execution
Coverage models scale without breaking alignment
Performance becomes predictable across segments
Control becomes proactive instead of reactive
Ready to Apply Right-Fit Renewals™?
Whether you’re redesigning execution, introducing automation, or scaling renewals across segments, Right-Fit Renewals provides a practical, disciplined execution model.
Right-Fit Renewals™ ensures renewals are executed correctly by segment.
Renewals Execution Orchestration ensures that execution remains aligned, governed, and adaptable as scale, complexity, and change increase.
There is no required sequence - organizations engage each discipline based on the execution challenge at hand.